We’re hiring: Operations Manager
Asana geek? Love systems? Get a kick out of making workflows flow?
We’re looking for a highly organised, systems-obsessed Operations Manager to join our team.
This is a brand new role for us — perfect for someone who has worked in a PR, social or creative agency and discovered they love the ops side of things just as much (if not more!) than the creative delivery.
We’re looking for someone who gets a buzz from tidy workflows, smart systems and smooth-running projects. Someone who enjoys bringing structure, clarity and efficiency to a fast-moving team so they can focus on delivering brilliant work.
If you love Asana, processes, timelines and making things work better, you’ll thrive here.
What you’ll do
Own our systems & workflows
Take full ownership of Asana - building templates, workflows, dashboards and reporting tools.
Ensure every campaign and retainer is set up for success, with clear tasks, timelines and owners.
Create processes that reduce friction and allow the team to focus on creativity and results.
Make our team faster and smoother
Lead weekly resourcing and capacity planning.
Track workloads, deadlines and potential bottlenecks, flagging issues early.
Redistribute tasks where needed to keep the whole team moving efficiently.
Improve how the agency runs
Audit our current ways of working and make them better.
Build documentation, templates and processes that scale with us.
Champion best practice in project management and time management.
Support our client delivery
Ensure timelines and plans are set up correctly and consistently.
Organise team workflows for content production, campaign delivery and quarterly reporting.
Help everyone stay ahead of deadlines, with nothing slipping through the cracks.
Help shape internal culture
Support team communication, clarity and accountability.
Lead internal rhythms such as stand-ups, weekly planning or retrospectives.
Keep us aligned to our values: sociable, bold, collaborative, authentic and always learning.
Train and upskill the team
Coach team members on Asana and workflow best practice.
Help newer team members get confident using our systems quickly.
Spot skills gaps and recommend tools, improvements or training.
Support day-to-day operations
(Not HR or finance heavy — just agency-wide organisation.)
Help with onboarding new joiners.
Maintain and improve internal systems, tools and documentation.
Assist managers with operational planning as the agency grows.
Who you are
2–5 years’ experience in a PR or social agency.
Someone who loves systems, processes and organisation.
Strong understanding of how agency workflow and campaign delivery operate.
Highly proactive, calm under pressure and solutions-focused.
A clear communicator who can keep the team aligned and accountable without being heavy-handed.
Confident using Asana (or similar tools) and excited to make it work harder for us.
Someone who enjoys making everyone else’s job easier and the business stronger.
We're happy to consider part time or freelance roles but specifically need a doer not a consultant for this role.
Salary £30–40k depending on experience.
Work approach
We operate on a hybrid basis - working from our Manchester city-centre office when the team needs to collaborate, and working remotely when it makes sense. We trust our people to own their time and deliver great work.
Interested?
Email Daisy Whitehouse at hello@downatthesocial.co.uk with your CV, a short note about why you love operations, and examples of how you’ve improved systems or workflows in previous roles.